IntroductionYour privacy is important to us. This privacy statement explains what personal data we collect from you and how we use it.
Who are we?Sneak has just one objective: to fuel all gamers. The Company name is Eperformance Limited. The registered address is c/o BDO LLP, 3 Hardman Street, Spinningfields, Manchester, England, M3 3AT, and the company number is 10187480. To get in touch, please email firstname.lastname@example.org
80 20 Ventures Ltd (Company number 8871099) provides shared services to Sneak such as operational support, design and marketing. Sneak remains the Data Controller.
Use of information: You will always have the opportunity to decline marketing information and updates before you submit your personal details to us. If you choose to receive marketing updates when submitting your personal information, we may contact you by mail, telephone or email to provide details of services, newsletters and events that are deemed relevant to you. For this purpose, we may disclose your information to our agents and service providers. When purchasing from us, we may also disclose your name and email address to third party review service providers. If you would like to withdraw consent to receive marketing updates or any other communications, please let us know.
This notice tells you what to expect when Sneak collect personal information. This applies to the information we collect about:
- Visitors to our website
- Create an account
- Sign up to our newsletter
- Purchase a product on our website
- Chat with us
- Contact us via contact us page
1. Visitors to our website (Analytics and Advertising)
When someone visits www.wearesneak.com we use third party services, such as Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site; in order to improve the overall website performance and user experience. This information is only processed in a way which is anonymous and does not identify anyone. We do not make, and do not allow these third party service providers to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
We may display interest-based ads to you when you are using Facebook through a tool offered by Facebook called Custom Audience. This tool allows us to personalise our ads based on your shopping experience with us. We do not share any of your personal information, including your shopping history, with Facebook. This tool helps us convert your email address to a unique number that Facebook uses to match to unique numbers Facebook generates from email addresses of its users. Please click here if you want to provoke your permissions.
2. Create an Account
3. Sign up to our newsletter
4. Purchase a product on our website
When you purchase, information will go to some third party providers so we can process your order and improve your customer experience. For example:
Shopify. Will collect data to be able to process and delivery the order
Mailchimp. Will collect data to email you further promotional, product and marketing information
Logistic service provider (DPD / Shipwire). Will collect data to be able to deliver your order
5. Chat with us
We use a third party provider, Zendesk to manage our live chat and customer service experience. Customers will sometimes provide their email and name, which Zendesk will store for 2 years.
6. Contact Us
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, card details and delivery details to be able to carry out the requirements.
What is the purpose of processing this information?
The purpose of collecting information is made clear to you at the point of information collection.
We process information based upon consent.
Who do we share this information with?
Sneak will never independently sell personal information for commercial purposes. However, Sneak does disclose personal data to third parties or allow third parties to access personal data to help provide services, such as:
- To collect data for inventory management and demand planning
- To respond and manage support inquires
- Potential fraud
- Illegal conduct
How long do we keep this data for?
We keep personal data for promotions and marketing for 2 years. We keep finance data for business purposes for as long as necessary.
How can we make sure your data is secured?
To protect your personal information, we take reasonable precautions to seek to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Your data is encrypted by Shopify using the HTTPS protocol for secure communication over a computer network.
Shopify also encrypts any sensitive stored information, and salts and hashes passwords using bcrypt.
If you provide us with your credit card information, the information is encrypted. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you.
Complaints or QueriesWe try to meet the highest standards when collecting and using personal information. We are happy to provide any additional information or explanation needed. Any request for this information should be raised with the ICO; www.ico.org.uk/concerns
Access to Personal InformationIndividuals can find out if we hold any information by making a ‘subject access request’ under the Data Protection Act 1998. To make this request, please put the request in writing to the address below:
FAO Data Protection Champion
Suite 3, Abney Hall,
If we do hold information about you, we will:
- Give you a description of it
- Tell you why we are holding it
- Tell you who it could be disclosed to
- Let you have a copy of the information
FAO Data Protection Champion
Suite 3, Abney Hall,